Terms & Conditions
The fine print, made simple.
Everything you need to know before hiring a HAVA dress.
Card hold & deposits
When you confirm a booking, a hold is placed on your card in lieu of any damages. No money is actually taken from your account at this stage — it is simply a temporary authorisation. The hold is released automatically once the dress is returned in good condition.
Damage policy
Lightly soiled is expected and covered — no extra charge. However, if the dress is returned with substantial, unfixable damage (stains that cannot be removed, tears, burns, or loss), the full damage cost will be charged. This amount is equal to the retail purchase price of a new dress.
Postal shipping
For postal shipping, you must book at least 7 days in advance to ensure your order arrives on time. Failure to do so is at your own cost — we cannot guarantee delivery for bookings made within 7 days of your event and any rushed or late delivery is your responsibility.
Hire period
Standard hire is four days, including your event night. Late returns may incur additional daily fees. If you need to extend your hire, please contact us before your return date.
Cancellations
Cancellations made more than 14 days before your hire start date receive a full refund. Cancellations within 14 days are non-refundable but may be rescheduled subject to availability.
Cleaning
Professional dry cleaning is included in your hire price. Please do not attempt to clean the dress yourself — simply return it as-is.
Fit & sizing
We strongly recommend booking a fitting before your event. Once a hire is confirmed, we do not offer refunds for size changes. Minor alterations are permitted but must be reversible and discussed with us first.
Questions?
If anything is unclear, reach out via our contact page or email havainquiries@gmail.com — we are happy to chat.